From shipping timelines to tracking your package, we’re here to help your Tales deck arrive safely. Find details on delivery options, delays, address changes, and what to do if something doesn’t arrive as expected.
What are the shipping options?
Orders are typically processed within 24-48 business hours. Delivery times vary depending on location and carrier, but most domestic orders with standard shipping usually arrive within 3-7 business days after shipment. Expedited and Priority shipping options are also available at checkout.
International shipping availability and rates are calculated at checkout. Delivery times may vary depending on customs processing, but typically arrive within 7-10 business days worldwide.
How long does shipping take?
Orders typically ship within 24-48 business hours. You’ll receive a tracking email as soon as your order is on the way.
Delivery times vary depending on location and carrier, but most domestic orders arrive within 3-7 business days after shipment. Weekend orders will be shipped the following Monday morning.
United States: Orders arrive within 7-10 business days of shipping with the standard shipping option. Expedited and Priority shipping options are also available.
International: Orders typically arrive within 7-10 business days worldwide.
How will I track my order once it has shipped?
Once your order has shipped, you can track HERE. If you are having trouble accessing your tracking information, please email us at hello@tales.com and we will be happy to help.
My order is delayed
Occasionally, carriers experience delays in scanning packages. If your tracking hasn't been updated for several days, please email our customer service team at hello@tales.com and we will be happy to help.
My order was lost or stolen
Sometimes, carriers will mark a package as delivered before it physically arrives, and it often turns up within a couple of business days. It may be helpful to check with household members or nearby neighbors in case it was left close by.
If your package hasn’t arrived after two full business days, or if the tracking continues to show no movement, please email us at hello@tales.com.
I received the wrong items
We know it can be disappointing when something arrives that isn’t what you ordered. To help us get this sorted as quickly as possible, could you please send a photo of the items you received to hello@tales.com along with your Tales order number, and we’ll investigate right away.
Items are missing from my order
To help get this sorted as quickly as possible, please send a photo of the items you received to hello@tales.com along with your Tales order number, and we will make this right.
Items arrived damaged
We’re so sorry about that. Please reach out to hello@tales.com with a photo of the damaged item along with your Tales order number and we will make it right.
Can I change my address after shipment?
We are unable to change the address after shipment. Please contact us at hello@tales.com and our customer support team will be happy to help with any transit issues.
